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Elements and Performance Criteria

1. Plan to provide consultancy and technical support in the CPE sector
   • Obtain consultancy requirements from client
   • Establish relationship with industry experts to maintain currency with latest industry innovations in the customer premises’ equipment (CPE) sector
   • Access sources of product and technical information relating to change and innovation
   • Access and evaluate latest data relating to change and innovation in the CPE sector for company use within an appropriate timeframe
2. Assess customer needs
   • Develop knowledge and understanding of the client’s business to provide an accurate solution according to requirements
   • Investigate communication requirements including networks, based on business needs and demands
   • Ascertain client’s physical and financial parameters
   • Present reports and recommendations within client’s timeframes
3. Provide consultancy and expert advice
   • Provide timely and accurate expert consultancy and advice to company staff and clients
   • Provide communication solutions that meet client’s requirements and relevant legislation, codes, regulations and standards
   • Provide alternative solutions for clients where their needs cannot be better met in an innovative way
   • Provide a report on advice and solutions that match both the physical and financial demands of the client
   • Consult with client for an agreed solution
4. Control and manage product and technical information
   • Provide all relevant personnel with the latest product and technical information
   • Monitor the information flow process to ensure appropriate personnel have access to the latest data
   • Provide the client with final consultancy reports and recommendations

Performance Evidence

Evidence of ability to:

provide consultancy advice related to a full range of customer premises’ equipment (CPE) products including:

product models and equipment types

peripherals

facilities, including network facilities

system features

provide alternative solutions where customer’s needs cannot be met precisely

prepare clear and concise reports to customers complete with recommendations and supporting data, including full financial considerations

provide regular updates to both company personnel and clients as to the latest product and technical information.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

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Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

summarise common customer telecommunications applications and related equipment

outline connections to carrier infrastructure or equipment

identify and describe current legislation relating to installation of telecommunications equipment and connection to carrier services

explain the purpose of enterprise operations and policies

summarise internet protocol (IP) networks

outline new and emerging telecommunications technologies

define ‘customer premises’ equipment.

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